Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

THE INFORMATION WE COLLECT

Your contact name, telephone, email address & specified requirements when (and if) you submit them through the online form.

THE WAY WE USE INFORMATION

To contact you regarding only our services.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

GDPR & YOUR RIGHTS IN RELATION TO YOUR INFORMATION

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed.

Email: david@lilysretreat.com

Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you. We will not initially charge to cover the administration costs involved in providing you with a copy of your information, however, retain the right to charge for subsequent requests for the same data as authorised under the GDPR

YOUR CONSENT

By submitting any personal information (including, without limitation, on registration with the Website) to us you consent to the use of information as set out in this Privacy Policy. We reserve the right to amend or modify this Privacy Policy and if we do so we will post the changes on this page. It is your responsibility to check the Privacy Policy every time you submit information to us or place an order. Use will signify that you agree to any such changes.

In the event the purposes for processing change, then we will contact you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.

THE DATA PROTECTION ACT 1998

Flock Studio is registered as a Data Controller under the terms of the General Data Protection Regulation (GDPR) 25th May 2018, and we shall continue to ensure that we comply with all the protection the Act affords to you.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

Active Paws Ltd, trading as Lily’s Retreat, uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

GET IN TOUCH

Address:
Active Paws Ltd (trading as Lily’s Retreat)
Godolphin House, Bowstridge Lane, Chalfont St Giles, HP8 4RQ
Phone:
01494 875986
E-mail:
david@lilysretreat.com

TESTIMONIALS

Don’t take our word for it, see what our amazing customers have to say:

My cats love Lily’s Retreat and always come home happy and settled- we have regular updates and photos when we are away which makes it even more special -would thoroughly recommend it! Kerry R
We have 2 very special cats Asal and Oscar. We also have to travel extensively for work. Since moving from Bristol to Beaconsfield, Asal and Oscar have stayed at Lily’s Retreat 3 times. They have settled in quickly and have really loved their stays. We have received regular emails with photos and videos of the two of them. Pooneh R
Cats were very relaxed here, lovely place and people! Kathie T
We are so thankful to have found this wonderful 5* retreat. Our cat Cookie stayed here for two weeks. She is 8 and has never stayed at a cattery before. She is a very shy cat who doesn’t normally seek out human contact. Jan not only coaxed her out of her shell but also spotted a medical problem that Cookie is now getting treatment for. Since her return home she is now a very affectionate cat. Thankyou Lily’s Retreat, Cookie can’t wait to return to your spotless and extremely comfortable cat hotel. Lynne P
We left our cat Jerry at Lily´s for a few days over the summer holidays for the first time and were certainly not disappointed. The quality of the ´suites´were excellent being both large and very clean. Lily´s were kind enough to send us updates about Jerry´s welfare including photos which were highly appreciated. All in all we were extremely happy to find out about this cattery and hope to use it again in the future. Thank you so much for looking after Jerry and the lovely pictures you sent. We are delighted to have found such a splendid place for our demanding cat. Jane R
Thank you so much for taking such good care of Sam and Lilah over the last week - they've never come home so relaxed and content, so I know they were happy staying with you! Emily H
We have just collected Gracie from her second stay at Lily's. Gracie was a CP cat and is my world! I hate leaving her! But I know she is in the best care, with all here individual little quirks attended to! Receiving lots of photos of her while we are away really does put my mind at ease. It's so lovely to see what she's up to while we're on holiday, knowing she is receiving fuss and attention. Thank you so much for caring for her. I know we'll be back! Katharine S
A massive thank you to Louise and her team for looking after my 3 cats whilst I was away on holiday, they have come home looking great and very happy. It was lovely to receive regular updates with photos and videos. Plenty of toys and cat trees to keep my active boy amused, would highly recommend to anyone that is looking for a luxury retreat for their cats Abbie D
5 star Cat Hotel - beautiful surroundings - spotlessly clean pens & great interaction to keep my very active Russian Blue stimulated. He came home very happy & relaxed - would highly recommend Jayne M
Both our kittens were very happy there. One kitten was recovering from an operation and Louise could not have been more helpful and kind to accommodate him. I felt confident that they were both being very well looked after Sian H
What a fantastic find! Five star review with five star facilities. Couldn't fault this cat hotel and if I was a cat I'd definitely choose to stay. Louise has so much patience and gives all the cats the attention they need. This hotel is something special for our furry friend to stay whilst we're away Jacqueline P
I just wanted to thank you Louise and team at Lily’s Retreat for the care and attention our cats received on their little holiday recently at your premises. We had used a previous company but our cats seemed very subdued on collection but not this time! Snowflake and Chocolate can’t wait for their next holiday. Many thanks and definitely a 5 star service. Don O
So pleased with the quality of this cat hotel! I was apprehensive leaving our Willow for 3 weeks but it was like a pampering holiday for her. Having visits for playtime and brushing 5 times a day she was happy and healthy when we picked her up. An extra amazing bonus was getting emails a few times a week with photos and videos, really lovely for my daughter's peace of mind. It's a bit more than the standard cattery but well worth it. Thanks to Louise and all the family at Lily's 🙂 Laura H
Twinkle just spent 5 days at Lily's Luxury Retreat and I couldn't be happier. It's been a while since she had to stay in a cattery but she settled in strait away; I received regular updates with photos and videos which was a very nice touch. Lovely space provided, very clean - really could not fault it in anyway. Have re booked. Joanna G
Thank you for looking after him so brilliantly Louise. We are so pleased he settled in quickly and we will book him in with you again next time we go away. We can’t wait to see him tomorrow and give him lots of cuddles - we have missed him very much, especially as we’ve only had him a couple of months before this holiday! He has the most adorable nature 🙂 Thanks again for looking after him - we know he has been in safe hands and has been very well looked after.
Jane
We booked Taz in for a stay at Lily's Luxury Retreat. He had a lovely time and we were kept updated with emails whist away. This is such a wonderful, quiet and peaceful place and Taz was so well cared for and loved during his stay. I would be more than happy to book Taz in again anytime we book to go away again. I cannot praise the place enough and thank everybody there for the care and love they showed Taz.
Paul